Cosmo Translations
Terms of service
Last updated: 12 November 2026
Our service
Cosmo Translations is a sole-trader translation business in Edinburgh, at 12 South Charlotte St., Edinburgh EH2 4AX, United Kingdom. Contact info@cosmosite.co.uk. We reply by email or WhatsApp chat. These terms apply to translation orders placed through our website.
Quotes and ordering
Upload readable files and choose the correct document type and languages. Standard certificates, IDs, driving licences and diplomas use the published fixed page prices, per language, with up to 250 words per priced page. Other documents are priced by word count or manual review. Scans and photos needing manual pricing receive a price within 4 working hours. The saved quote states the total and any rush surcharge; approval confirms your order. Tell us any required spelling, deadline or receiving organisation’s requirements before approving.
Payment and starting work
Pay securely by card via Stripe. Business clients may approve and pay later by invoice on 30-day terms. Cosmo is not VAT registered. Work starts after payment, or after our team explicitly authorises an unpaid business invoice order. If you want work to start during any applicable cancellation period, please confirm that request to us; your statutory rights are unaffected.
Certification and delivery
Certified translation is included at no extra cost. Delivery arrangements and timing are confirmed with your quote; rush availability is subject to confirmation. Translations are delivered by email. Each receiving organisation decides whether a document meets its own requirements, so we do not guarantee acceptance by an authority. Source and delivered files are stored privately and deleted 30 days after delivery; please retain your own copies.
Cancellation and corrections
Contact us promptly with your order reference if you wish to cancel or report an error. A full refund is available if you cancel before work starts. Once work has started, we correct any error free of charge and consider partial refunds case by case. These terms do not limit any applicable statutory consumer rights, including remedies for services not provided with reasonable care and skill.
Questions and disputes
Email info@cosmosite.co.uk so we can investigate concerns and discuss a resolution. These terms are governed by the law of Scotland, without excluding mandatory consumer rights or rights to bring proceedings in the part of the UK where you live.