Cosmo Translations
Refund policy
Last updated: 12 November 2026
Before work starts
If you cancel before we start work, we provide a full refund. Email info@cosmosite.co.uk with your order reference as soon as possible so we can confirm the work status.
After work starts
Once work has started, we correct any error free of charge. Partial refunds are considered case by case, taking account of the work completed and the reason for your request. Contact info@cosmosite.co.uk and describe the issue, with your order reference and relevant document.
Payment and your rights
Approved card refunds are returned via Stripe to the original payment method; your bank controls when they appear. For invoice payments, contact us to agree the appropriate credit or refund arrangements. This policy does not remove your statutory consumer rights, including any applicable cancellation rights and remedies for services not provided with reasonable care and skill.