Cosmo Translations
Privacy policy
Last updated: 12 November 2026
Who we are
Cosmo Translations is a sole-trader translation business based at 12 South Charlotte St., Edinburgh EH2 4AX, United Kingdom. For privacy requests, email info@cosmosite.co.uk.
Information we use
We collect the details you submit: your name, email or WhatsApp number, documents, languages, instructions and order/payment records. If you enter an email on the quote form without completing it, we save your details so we can follow up. We use this information to answer enquiries, prepare quotes, provide translations, process payments and maintain business records. Contractual steps and performance, legal obligations and our legitimate interests in responding to enquiries and running our business are the relevant bases. Documents may contain sensitive personal information; send only what is necessary and contact us if you have questions about handling it.
Documents and retention
Uploads are stored privately and seen only by our team, including the translator working on your order. Source and delivered files are deleted 30 days after delivery. Contact, order and accounting records may be retained for the time needed for the enquiry, legal obligations and disputes; the 30-day deletion promise applies to delivered-order files, not accounting records. Contact us about deleting files for unfinished or cancelled orders.
Services that receive information
Lovable Cloud hosts our website, private files, contact records and staff sign-in. Our email service sends quote and order messages. Stripe processes card payments and receives payment and transaction details; we do not store your full card number. Business clients may pay by invoice. If you choose WhatsApp, Meta processes that chat under its own privacy terms. Staff sign-in stores a session in the browser; Google Fonts receives network information when fonts load. Service providers may process data outside the UK, subject to their applicable safeguards, including adequacy decisions or contractual protections.
Visitor analytics
We record page visits, where visitors came from, country, browser, operating system and device type, time on page, page-load speed, errors and clicks on links and buttons. These are recorded for visitors without a consent banner. The analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Its privacy policy at https://lovable.dev/privacy explains how it handles it.
Lovable’s privacy policyYour UK GDPR rights
You can ask for access to your personal data, correction, deletion, restriction or portability, and object to processing where applicable. You can withdraw consent where processing relies on it. Rights are subject to legal conditions, including obligations to retain accounting records. Email info@cosmosite.co.uk. You may complain to the Information Commissioner’s Office at https://ico.org.uk. We do not use your documents to make automated decisions with legal or similarly significant effects.